Wrap 1t Up customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Account information
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Purchase or viewing history
- Website and app user journey information
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Financial transaction information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Account information
- Purchase or service history
- Customer or client accounts and records
- Financial transaction information
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- With your consent, we may collect and use your data for marketing purposes to understand the trends and needs of our customers.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
- Directly from you
How long we keep information
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Below is an outline of how long we retain different types of personal data:
- Customer and Order Information: We retain personal data related to your orders, billing, and delivery for 6 years to comply with legal obligations, such as tax and accounting purposes under UK law.
- Account Information: If you have created an account with us, we will retain your account information as long as your account remains active. If you request to delete your account, we will delete your personal data within 30 days of your request, unless required to retain it for legal or contractual reasons.
- Marketing Data (e.g., Email Subscriptions): We retain your email address and marketing preferences for as long as you remain subscribed to our marketing communications. If you unsubscribe, we will remove your email address from our marketing database within 7 days. However, we may retain your email address in a “suppressed” list to ensure you are not re-added to the mailing list in the future.
- Customer Support and Enquiries: We will retain any customer support records, including emails, for up to 2 years after the last interaction, unless they need to be retained longer for legal or regulatory reasons.
- Cookies and Website Interaction Data: We retain cookies and other tracking data for a period of 12 months. You can manage your cookie preferences through your browser settings or our cookie consent tool.
Review of Retention Periods
We periodically review our data retention practices to ensure that we only keep personal data for as long as necessary.
Who we share information with
Data processors
Hostinger
Hostinger provides our website hosting and e-commerce functionality. They securely store and process personal data submitted through our website, such as contact details and order information.
SumUp
SumUp securely processes payments and handles customers’ payment and transaction information on our behalf.
Royal Mail
Royal Mail handles shipping and delivery of goods purchased through our website. They process and store your personal details, such as your name, address, and contact information, for the purpose of delivering your orders.
WooCommerce
WooCommerce powers our online store and handles the management of orders, customer accounts, and payment transactions. WooCommerce processes personal data related to your orders, such as your name, address, and payment information.
TrustPilot
TrustPilot collects customer reviews and feedback on our products and services. They process personal data such as your name, email address, and any feedback you provide for the purpose of displaying reviews on their platform.
Google (SiteKit)
Google’s SiteKit plugin provides analytics and performance insights for our website. It processes anonymised data regarding your usage of the website, including but not limited to IP addresses and user interactions, for the purpose of improving website performance and understanding user behavior.
Cart Abandonment Recovery for WooCommerce by Brainstorm Force
This plugin tracks abandoned carts on our WooCommerce store and sends reminder emails to customers who have not completed their purchases. It processes personal data, such as your email address and cart details, to send automated reminders.
PDF Invoices & Packing Slips for WooCommerce by WP Overnight
This plugin generates and sends PDF invoices and packing slips to customers who make purchases through our WooCommerce store. It processes your personal data, such as your name, billing address, and order details, to create and send these documents.
SureMail
SureMail is used for sending transactional emails, such as order confirmations and shipping notifications. It processes your personal data, including your email address and order details, to deliver these notifications.
WPForms
WPForms handles contact form submissions on our website. It processes personal data that you submit via the forms, such as your name, email address, and any messages you send us.
Others we share personal information with
- Organisations we’re legally obliged to share personal information with
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated 04/02/2026